Returns & Refunds Policy

At Monday Wear, we take care in preparing each order and want you to receive exactly what you purchased. Due to the nature of our products, all sales are final.

​

We do not accept returns or exchanges for change of mind, sizing preference, event cancellation, or other personal circumstances.

​

Please review all product descriptions, sizing information, order details, and applicable policies carefully before completing your purchase.

 

Damaged, Defective, Missing or Incorrect Items

If your order arrives damaged, defective, missing an item, or contains an incorrect item, please contact Monday Wear as soon as possible after delivery.

 

Please provide your:

• Name

• Order number

• Description of the issue

• Clear photos of the item and packaging, when applicable

 

Please keep the merchandise and original packaging until your claim has been reviewed.

 

Once the issue has been reviewed and confirmed, Monday Wear will determine the appropriate resolution based on the circumstances and product availability. This may include a replacement, repair, store credit, or refund.

 

Kits & Personal-Care Products

Monday Wear kits, hygiene products, personal-care products, intimate items, and related merchandise are final sale and cannot be returned or exchanged.

​

If your order arrives damaged, defective, incomplete, or incorrect, please contact Monday Wear so we can review the issue.

 

Looks, Costumes & Ready-to-Wear Items

Looks, costumes, bodywear, swimwear, accessories, and other ready-to-wear merchandise are final sale.

Customers are responsible for reviewing product details and available sizing information before purchasing.

​

Sizing or fit concerns do not qualify an item for a return or exchange unless Monday Wear sent the incorrect item or size, or the item materially differs from the product ordered.

 

Custom & Made-to-Order Items

Custom, personalized, altered, and made-to-order items are final sale.

 

Custom orders begin with a consultation to review the customer's vision, measurements, sizing and fit requirements, design details, pricing, event date, timeline, and other applicable order information.

 

Customers are responsible for reviewing and approving their order details before production begins.

Once materials have been purchased or production has begun, payments are non-refundable except where required by applicable law or where Monday Wear determines that the order cannot be fulfilled.

 

Wings & Oversized Items

Wings and oversized merchandise are final sale unless the item arrives damaged, defective, incomplete, or incorrect.

 

The $100 Oversized Wing Shipping Deposit is separate from the merchandise purchase.

 

The shipping deposit is applied toward the final shipping cost. Any applicable refund of the shipping deposit is handled according to our Shipping & Delivery Policy and does not automatically make the wing or merchandise purchase refundable.

 

Order Cancellations

Because orders may enter processing shortly after purchase, order cancellations are not guaranteed.

Once an order has entered fulfillment, custom production has begun, or materials have been purchased for a custom order, the sale is final.

​

Please contact Monday Wear as soon as possible if you believe you have made an error when placing an order.

​

Event Cancellations or Changes

Monday Wear is not responsible for the cancellation, postponement, relocation, or other changes to a Carnival, festival, trip, party, event, or experience associated with your purchase.

​

Changes to your personal travel or event plans do not make an order eligible for a refund, return, or exchange.

​

Shipping & Third-Party Fees

Original shipping charges, customs duties, import taxes, brokerage fees, border charges, and other third-party fees are generally non-refundable.

​

The refundable oversized shipping deposit for qualifying wing orders is handled separately according to our Shipping & Delivery Policy.

 

Questions or Order Issues

If there is a problem with your order, please contact Monday Wear with your name, order number, description of the issue, and supporting photos when applicable.

​

We will review eligible order issues and work with you toward an appropriate resolution.

Nothing in this policy limits any rights or remedies that may apply under applicable law.